We are honored to have your trust when you purchase our product, We will provide comprehensive after-sales services such as online training, inspection and maintenance, spare parts replacement, rapid response, upgrade and renovation.
Service hotline
15042474234
working hours
24 hours from Monday to Sunday
01Online training
After the products of Beijing Zhongke arrive at the site, we are responsible for ensuring that you store and use them correctly, efficiently, and safely. We will provide on-site product training, technical training, installation and maintenance training, and provide guidance for on-site installation and debugging.
02Inspection and maintenance
During the operation of Beijing Zhongke products, we enabled product identity big data to achieve traceability throughout the product lifecycle, effectively track product usage, conduct regular inspections, and provide corresponding technical support and on-site services.
03Replacement of spare parts
We actively invest in the upgrading of existing equipment with new technologies, continuously expanding our equipment service scope, using better equipment, and establishing strategic relationships with excellent equipment suppliers, while complying with equipment management regulations.
04Rapid response
Beijing Zhongke has established regional branches nationwide to achieve localized operations and provide localized after-sales services.
During and after the product warranty period, if there are any product usage issues on site, Zhongke can provide timely feedback within 12 hours, provide solutions within 24 hours, and have after-sales service personnel arrive at the customer's site within 48 hours.
05Upgrade and renovation
Beijing Zhongke adheres to the product research and development concept of mastering the industrial core and breaking industry limits, continuously achieving product updates and iterations.
We will carefully understand the working environment, process parameters, and product usage on site, and proactively provide support and services for on-site product upgrades and modifications.
